Users and potential users of public transportation crave a passenger experience on par with the levels of customer service they receive anywhere else.

Use COMENGAGE.US to establish clear baseline measures of where you are today and how you compare to other transit agencies nationwide. Then let us help you recruit a representative sample of your customers to continuously monitor their customer experience and engage with them to better understand travel behavior and decision-making.

Our Services Designed for Local Governments

The Simple Six

Our Entry Level Solution

Ask six questions and get a simple but complete 360 of where you stand today from your community’s or customers’ perspective

The Essential Baseline

Our Mid Level Solution

Purchase a license to use our baseline survey tool that includes our Simple 6 questions, a set of strategic performance measures that reflect the essential elements of what you do, and standard demographics

Subscribe

Subscribe, and the world is your oyster! We will help you plan for, develop, and administer online, community engagement activities

Our Services – Deep Dive

The Simple Six

Ask six questions and get a simple but complete 360 of where you stand today from your community’s or customers’ perspective

  • Using ours or any other platform, you do the outreach to get near real-time feedback displayed on a secure dashboard
  • Results includes use of ComEngage’s proprietary model to calculate your 5-Star CityMark ™ Rating
  • See your results benchmarked against our annual national survey
  • Incorporate our Simple Six questions into other surveys you are doing to get ongoing feedback

The Essential Baseline

Purchase a license to use our baseline survey tool that includes our Simple 6 questions, a set of strategic performance measures that reflect the essential elements of what you do, and standard demographics

  • Options to customize
  • Incorporate our methodology for prioritizing your community’s views on what are the most important government services
    Use Key Drivers Analysis to identify what services to maintain and where you might need to devote additional resources
    Benchmark your results against our annual national research

Use our technology platform to collect and display your results

You do the outreach or we can work with you to develop an address-based sampling and data collection methodology to reach a representative sample of your community or customers that reflects the diversity of those you serve

You can see your results in real-time as data is collected. You will receive a full report that uses the latest in data visualization tools

Subscribe

And the world is your oyster

  • Use our Essential Baseline Survey to recruit a representative sample of community members to participate in ongoing research to inform your decision-making process
  • Ask community members to complete in-depth qualitative research or focused surveys on our robust community management platform
  • We will help you plan for, develop, and administer these activities using best practices in qualitative and quantitative research methodologies including the ability to use advanced analytical tools for better insights into what people think and believe

Our Recent Local Government Posts

Our Recent Local Government Projects